1037 S. Melrose St. #B
Placentia, CA 92870
We are NOT open to the public (Business hours: Monday – Friday, 9:00am – 5:00pm PST)
Customer Service – firstname.lastname@example.org
Dealer\Vendor Resources – email@example.com
Frequently Asked Questions
Please read our FAQ before sending us a message.
Each Pro-Tech Knife is warrantied to the original purchaser to be free from defects in materials and craftsmanship by Pro-Tech Knives, LLC for life. Please see our Warranty Page for entire detailed warranty information.
Our warranty does not cover normal wear and tear, damage caused by neglect, misuse, or failure to perform reasonable maintenance. Natural handle materials (bone, pearl, wood, ivory, etc.) are not covered. Damage caused by improper assembly/disassembly or modification is also not covered. For more info, please visit our Warranty Page.
Each knife sent in for warranty consideration must include the Service Request Form filled out completely, as well as $15 for return postage. For more info, please visit our Warranty Page. The Service Request Form can also be found on the Warranty page.
Service can take up to 2-3 weeks at most, however our Service Department will do their best to repair and return the knife as quickly as possible. We will email you when your knife is safely received. Another email will be sent to notify that the repair is complete and your knife is back on its way to you, along with tracking information for the package.
We typically respond very quickly to all emails - usually within 4 business days or less. However during certain peak times of the year, we may experience a higher volume of mail that requires longer wait times for a reply. Usually this is around large trade shows that we attend or major holidays, so please be patient. If your email still has not been answered within 9 business days or more, please try contacting us again. Double-check that all personal information is entered correctly to ensure we are able to respond to you.
We are currently NOT offering hardware swaps for our products. If your hardware is damaged, we may need you to send in the knife for repair, or to provide photos of the hardware so we can replace it for you. We will send out individual parts at our discretion, but full hardware kits will require that the knife is sent in to our Service Department. Any replacement parts will match the original hardware on the knife from the factory.
We do not sell directly. Our website is purely to show what items we offer, and the variations we build of each. Thankfully we have plenty of amazing dealers who are able to help you out! You can find a full list of dealers, both online and local, right here:
Pro-Tech Dealer List
Send us an emailPlease send us an email directly at: firstname.lastname@example.org